Resetting A User Password

Learn how to reset a User Password

Review the video together with the steps outlined below, then use the button provided to continue to the next topic.

1. Log in to your system with a user who has Admin permissions.
2. In the top menu bar on the right hand side there is a menu option called ‘Admin’
3. You can either:
   • Hover over ‘Admin’
   This will show you a dropdown menu, from this dropdown click ‘Users’
   Or
   • Click ‘Admin’
   A menu will appear on the left hand side, and you can click ‘Users’ from here
4. Type the name of the user you wish to reset the password for into the ‘User Name’ field
5. Click the ‘Search’ button
6. Click ‘Select Action’ next to the name of the user in the list
7. Click ‘Reset Password’
8. Type in a new password (remember this as you need it later!)
9. Click ‘Save’
10. Then send this password to the user securely