---
title: Why can I not see the Meter Lookup tool?
description: "Meter Lookups are a bolt-on service which works in conjunction with Lite CRM. If the option to complete Meter Lookups is not visible to you when setting up a new supply, first check with your administrator that you subscribe to…"
url: "https://utiliversity.com/faq/why-can-i-not-see-the-meter-lookup-tool/"
updated: "2025-06-25"
category: LITE CRM
---

# Why can I not see the Meter Lookup tool?

Meter Lookups are a bolt-on service which works in conjunction with Lite CRM. If the option to complete Meter Lookups is not visible to you when setting up a new supply, first check with your administrator that you subscribe to this service. Should they confirm that you do, next request that your login within Admin > Users is configured to allow both Gas and Elec lookups.