Row {x}: The Live Start/End Date for this Meter is either not present or precedes/exceeds the end period specified.

Here is what to do if you receive the following error: “Row X: The Live End Date for this Meter is either not present or precedes/exceeds the end period specified OR Row X: The Live Start Date for this Meter is either not present or precedes/exceeds the end period specified.”

  1. Open the spreadsheet for the attempted import and locate the row specified within the error message.
  2. Find the Start Period / End Period date in question
  3. Back in the system, visit ‘Pipeline’ and search for the meter
  4. Click the ‘All’ tab to see all contracts
  5. Find the correct contract that relates to the import
  6. Click ‘Go’ > ‘View Contract Details’
  7. Scroll down and click ‘Registration’ on the left-hand menu
  8. Locate the Live Start date / Live End date and compare to the failed import