Row 0: Sorry, an error has occurred…

Learn how to fix your import errors #

Here is what to do if you receive the following error: “Row 0: Sorry, an error has occurred. Please try again, and if the error persists, contact Support.”

Usually the reason for this error is that there are invalid characters somewhere in your spreadsheet, whether that be in the headers or the data that you have entered. To solve this:

  1. Click ‘Download File’ next to the import that has errored
  2. Firstly, look in the headers to check hat there are no strange looking characters
  3. Then make sure that you haven’t entered any monetary units e.g. £/$ into your data