---
title: "How do I re-activate a user in the Customer Portal?"
description: "1. Navigate to 'Customers’ in the top menu 2. Type the Customer's name into the Customer / Parent Name field and click 'Search Customers' 3. Click the customer's name in the results 4. In the side menu click 'Contacts &…"
url: "https://utiliversity.com/faq/how-do-i-re-activate-a-user-in-the-customer-portal/"
updated: "2024-04-26"
category: Customer Portal
---

# How do I re-activate a user in the Customer Portal?

1. Navigate to 'Customers’ in the top menu
2. Type the Customer's name into the Customer / Parent Name field and click 'Search Customers'
3. Click the customer's name in the results
4. In the side menu click 'Contacts & Users'
5. The user has been deactivated, so click the tab that says 'Inactive'
6. Click 'Go' > 'Edit'
7. Scroll down to the 'Active?' checkbox and make sure it is ticked
8. If the user has locked themselves out (Read "[Why does it say that my customer has been deactivated?](/faq/why-does-it-say-my-user-has-been-de-activated/)") You might want to change their password and send them their new details to prevent them from getting locked out again.